Refund policy
Refund Policy
This policy covers physical item purchases and course/workshop enrolments.
Returns - Physical Items
We want you to be happy with your purchase. If something arrives faulty, damaged, or isn't what you ordered, we'll arrange a refund or exchange. Please note that we do not accept change-of-mind returns.
To be eligible for a return or exchange, the item must be in its original condition — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To get the process started, drop us an email at info@zenfreediving.org.
Damages and Issues
Please let us know within 14 days of your delivery date as confirmed by the courier if anything is defective, damaged, or incorrect. The sooner we hear from you, the sooner we can sort it out.
Shipping Costs
Original shipping costs are non-refundable. If we require a faulty, damaged, or incorrect item to be returned, we will cover the return shipping costs.
Sale Items
We're unable to accept returns on sale items.
Refunds
Once we receive and inspect your return, we'll let you know the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card provider may take a little additional time to post it. If 15 business days have passed since your refund was approved and you still haven't seen it, please reach out to us at info@zenfreediving.org.
Courses and Workshops
Courses and workshops are generally non-refundable. If you need to cancel due to a medical reason, please email us at info@zenfreediving.org with a doctor's certificate or medical memo and we'll advise whether a refund or reschedule is appropriate. All medical cancellations are considered on a case-by-case basis and we reserve the right to decline requests that don't meet our criteria.
Rescheduling
Rescheduling is available for enrolments affected by injury or illness only. We're unable to accommodate rescheduling requests for other reasons. If you need to reschedule, please notify us as soon as possible at info@zenfreediving.org.
- Limit on schedule changes: We allow a maximum of two (2) rescheduling requests per enrolment.
- Completion timeline: Your course must be completed within one year of your original start date. Each component (theory, pool, depth) can only be taken once within this period. We're unable to provide refunds or transfers for enrolments not completed within this timeframe.
Gift Cards
Gift cards are non-refundable.
Any questions? We're happy to help — reach us at info@zenfreediving.org.