We have a 30-day return policy for physical items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
We are unable to provide refunds for courses, workshops and gift cards.
Custom-made wetsuits are non-refundable.
Custom-made fins (monofin and bifins) are refundable for up to 80% of purchase price depending on the degree of customization.
Unfortunately, we cannot accept returns on sale items.
Please note that we can not refund the shipping costs for your purchase or your return. If the refund is due to a faulty item, shipping and return costs are on us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.